We have had a new phone system fitted at the surgery. Patients now have the option to select call back. Once this option is selected your place in the queue will be held and once you have got to the front of the queue you will automatically be called back 3 times. The new system will also give us the oportunity to run reports to see when busy times are occuring on the phones lines. We will be looking to arrange more staff to cover these times in order to reduce the wait time on the phones. Please bear with us whilst we organise this and if you do have any feedback regarding our phone system please do let us know.