Important:LatesLatImportant information for patients
Important update: The Hollies Surgery building to reopen from 3 August
We are delighted to share some positive news.
Following agreement on the legal arrangements needed to access the building, preparations are now underway to reopen The Hollies Surgery building and welcome patients back from Monday 3 August 2026.
We know this has been a long and frustrating journey for our patients, and we would like to thank you for your patience, understanding and support during what has been a very challenging period.
What happens next?
Over the coming weeks, our team will be preparing the building for patients. This includes moving equipment, setting up clinical systems and completing the final operational checks needed to ensure a safe and smooth return to the site.
Our new name
As services return to the building, the practice will be renamed Rectory Road Surgery. This marks a new chapter for the practice as we continue to provide high-quality care for our local community.
Do I need to do anything?
No. You do not need to re-register. You will automatically remain registered with the practice and no action is required.
What about my appointment?
Please continue to attend appointments as instructed. If the location of any existing appointment changes as part of the move back to the building, we will contact you directly.
Can I still access GP services?
Yes. Until services return to the building, all GP services will continue to be available through existing phone line 01702 416966, including telephone appointments, online consultations and face-to-face appointments at our alternative local locations.
We will continue to update this website with further information as preparations progress. Once again, thank you for your patience and understanding. We look forward to welcoming you back to the practice building very soon.
A full range of GP services are available to patients under an interim leadership team, although they are being delivered from alternative local locations while the surgery building remains unavailable.
- Phone lines are open as normal: 01702 416966
- Non-urgent online consultations are available via Accurx’s online consultation tool.
- Prescription requests are being processed. Please don't drop off repeat prescriptions at the practice - you can request them online through Accurx, SystmOnline or via the NHS App.
- Home visits where clinically appropriate
- Face to face appointments are taking place at alternative local locations during core business hours
- Additional face to face appointments during the evening and at weekends are also available
- We kindly ask that patients do not attend the practice in person while we work to reopen safely.
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Please note that if you need to collect any pathology forms or sample bottles, these can be collected from GPHA in Hadleigh anytime between 14:00pm and 16:00pm, Monday to Friday.
If you need to drop off any samples, these must be delivered to GPHA before 12:30pm, Monday to Friday.
Other ways you can access medical help:
- For life-threatening emergencies, call 999
- For urgent but non-life-threatening care out of hours, contact NHS 111 or visit 111.nhs.uk
- Emergency prescription requests can also be submitted via 111 online: Emergency prescriptions - NHS 111
- Repeat prescriptions can continue to be ordered through the NHS App or SystmOnline
- Local pharmacies can help with minor illnesses, medication queries, and healthcare advice for coughs, colds, sore throats (age 5+), ear infections (age 1-17), skin infections and urinary tract infections in women (age16-64) through the Pharmacy First service .
- You can use the NHS App to access your health record, order repeat prescriptions, and more. Find out how to register for the NHS App here NHS App - NHS. For further information about local digital support groups at You searched for digital - NHS Essex Integrated Care Board
- Support with digital access is also available locally at Hadleigh Library (see below). Digital skills sessions in Hadleigh help residents use NHS App
Ongoing communication with the Patient Participation Group helps us to share progress, listen to feedback and work together to strengthen patient communications and services.
We will continue to update this page as further progress is made.
You can find further information on this matter on the NHS Essex ICB | Supporting healthier lives across Essex
This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
For nearly a century, this practice has developed a comprehensive family health care service to meet the needs of local people. Our extended and refurbished building includes full access for those with disabilities and consists of five consulting suites and four treatment rooms. We also provide a pram park.
Though based in a traditional setting, we have a full range of up-to-date facilities and equipment and are fully computerised.
Patients can now book an appointment with any of the Doctors who are on duty that day.
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